IT Help Desk Ticketing Software For Business
A ticketing system allows IT support to be organized, focused, efficient, and effective. This directly impacts costs and revenues, customer retention, and public brand image.
Ultimately, ticketing systems are a means to support and help you deal with any issues/incidents in your organization, managing the incidents from the moment they’re captured through to their resolution.
Improve customer retention and brand image
A fit-for-purpose ticketing system,
along with best-practice processes,
helps organizations prevent major
incidents from becoming a very public reality.
Save time and money
Downtime is money.IT professionals waste less time on unnecessary manual processes, freeing up valuable time for
more important work.
Get better support, happier customers
By systematically capturing
tickets and categorizing them
correctly, a ticketing system allows for proper management of incidents leading to quicker resolution times.
Features Summary
User & Registration System
Ticket System
Email to Ticket (Email Piping)
Category-wise Custom Fields
Customizable Roles and Privileges
Easy Customizable Email Templates and Canned Message
Ticket Auto Closing
Ticket Auto Assign Rule
Features Summary
User & Registration System
Ticket System
Email to Ticket (Email Piping)
Category-wise Custom Fields
Customizable Roles and Privileges
Easy Customizable Email Templates and Canned Message
Ticket Auto Closing
Ticket Auto Assign Rule
Highlights
it support ticketing system Service Delivery teams
Centralized Services
– Monitors & manages predictive failures
Network Administration
– Implementing ‘best practices’ and reducing “Noise”
Technology Consulting
– Trusted advisor & strategic BTR’s
Reactive Support
– fast & friendly support services.
Professional Services
– Delivers projects that increase productivity, reduce risk, and leverage technology
Centralized Services
– Monitors & manages predictive failures
Network Administration
– Implementing ‘best practices’ and reducing “Noise”
Technology Consulting
– Trusted advisor & strategic BTR’s
Reactive Support
– fast & friendly support services.
Professional Services
– Delivers projects that increase productivity, reduce risk, and leverage technology
