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IT Help Desk

Sampark Help Desk

A ticketing system allows IT support to be organized, focused, efficient, and effective. This directly impacts costs and revenues, customer retention, and public brand image.

Ultimately, ticketing systems are a means to support and help you deal with any issues/incidents in your organization, managing the incidents from the moment they’re captured through to their resolution.

sampark software
Improve customer retention and brand image

A fit-for-purpose ticketing system,
along with best-practice processes,
helps organizations prevent major
incidents from becoming a very public reality.

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Save time and money

Downtime is money.IT professionals waste less time on unnecessary manual processes, freeing up valuable time for
more important work.

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Get better support, happier customers

By systematically capturing
tickets and categorizing them
correctly, a ticketing system allows for proper management of incidents leading to quicker resolution times.

Features Summary

User & Registration System

Ticket System

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Email to Ticket (Email Piping)

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Category-wise Custom Fields

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Customizable Roles and Privileges

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Easy Customizable Email Templates and Canned Message

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Ticket Auto Closing

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Ticket Auto Assign Rule

Features Summary
User & Registration System

Ticket System
Email to Ticket (Email Piping)

Category-wise Custom Fields

Customizable Roles and Privileges

Easy Customizable Email Templates and Canned Message

Ticket Auto Closing

Ticket Auto Assign Rule

Highlights

Service Delivery teams

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Centralized Services

– Monitors & manages predictive failures

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Network Administration

– Implementing ‘best practices’ and reducing “Noise”

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Technology Consulting

– Trusted advisor & strategic BTR’s

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Reactive Support

– fast & friendly support services.

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Professional Services

– Delivers projects that increase productivity, reduce risk, and leverage technology

Centralized Services

– Monitors & manages predictive failures

Network Administration

– Implementing ‘best practices’ and reducing “Noise”

Technology Consulting

– Trusted advisor & strategic BTR’s

Reactive Support

– fast & friendly support services.

Professional Services

– Delivers projects that increase productivity, reduce risk, and leverage technology

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