Sampark Softwares Pvt. Ltd.

IT Service Management and Helpdesk

Take control of your IT infrastructure. Streamline service management processes, improve service quality and delivery, reduce costs, ensure compliance and governance, and enhance customer satisfaction by providing a better user experience.

Incident management

Problem management

Service catalog

Reporting and analytics



Integration and APIs

Change management


AI Chatbot


ITSM @ Sampark

Our ITSM suite is highly customizable and can be tailored to meet the unique needs of organizations of all sizes and industries. Now, deliver better service quality by providing real-time visibility into IT service performance, enabling faster incident resolution, and facilitating proactive problem management. Our HelpDesk application enhances customer satisfaction by providing a better user experience through a self-service portal, improved communication, and faster incident resolution.

Automate Process

Advanced automation capabilities, including workflows, approvals, notifications, and escalations, to automate routine IT tasks.

self-service Portal

Self-serviceable features to access IT services, report issues, and track progress through a user-friendly interface, reducing overheads.

Incidences and tickets

Create, track, and manage support tickets from start to finish; auto-assign or bulk assign tickets based L1, L2 or L3 service bins.

Universal Accessibility

Access the system from a desktop tool, mobile device or a website link; create tickets through email, WhatsApp or just over a call.

SLA management

Set and track service level agreements (SLAs) to ensure that support requests are resolved within a certain time frame based on severity.

AI Chatbot

Our integrated chatbot uses artificial intelligence (AI) and natural language processing (NLP) to automate conversations with users and provide them with quick and efficient support.

End-to-end Customization

Your Support, Your Way

Don’t settle for a generic IT service management application that doesn’t quite fit your business. Choose our customizable solution and experience the benefits of a tailored IT service management application today!

Customized Configuration

Change and rebuild the escalation matrix, set SLA, define the Severity of issues, add RCA, and so on.

Custom fields

Add custom fields to support tickets and other records to capture additional information that is specific to your needs.

Custom workflows

Create custom workflows and automations to match your business processes and procedures.

Custom branding

Customize the look and feel of the helpdesk system to match your organization's branding and style.

Customizable forms

Create custom forms for support requests or other types of records, with fields and layouts for each vertical.

Customizable alerts

Customize the content and format of notification emails and other messages that are sent to users and support staff.

Customized dashboard

Create a custom dashboard and reports that show the metrics and data that are most important for you.

Custom roles and permissions

Add custom roles and permissions that control what users can see and do within the helpdesk system.

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Why choose Us

Sampark’s Cloud-based ITSM Solution

Our ITSM application is a powerful cloud-based tool that can help you streamline your customer support operations, improve your team's productivity, and provide an exceptional customer experience. Contact us today to learn more about how our helpdesk system can benefit your business!

Multichannel Support

The multichannel support feature of SamparkITSM allows users to receive support through multiple channels including email, phone, chat, social media, and self-service portals. Users can choose the channel that is most convenient for them to communicate their issues or requests. At the same time, it helps IT teams to manage and prioritize support requests efficiently, as they can see all the requests from different channels in one place.


SamparkITSM allows team members to collaborate on tickets and share information. You can add private notes, share tickets with other teams, and collaborate with external stakeholders.


SamparkITSM provides enterprise-grade security features, including SSL encryption, two-factor authentication, and IP whitelisting. You can also control user access and permissions to ensure data security.

Drilled-down analysis

SamparkITSM helps you to generate reports and analyze data to identify trends, measure key performance indicators (KPIs), and improve processes. More importantly, you can use SLA analysis and other features to assess the overall status of your support system.


SamparkITSM integrates with a wide range of third-party applications, including CRM software, social media platforms, and collaboration tools. You can streamline your support processes by integrating Freshdesk with your existing tools.

Service Catalog

SamparkITSM allows you to create a service catalog with predefined services that users can request. You can set up approval workflows for service requests and track their status in real-time on your ITSM Admin Panel.